Job Advertisement and Application- Front of House Associate

Front of House Associate

Title:                Front of House Associate, Part Time

Reports to:      Front of House Manager

About the Cincinnati Shakespeare Company

The Cincinnati Shakespeare Company (CSC) is a resident ensemble theatre company bringing Shakespeare and the Classics to life for audiences of all ages. Operating out of The Otto M. Budig Theater, CSC hosts a year-round theatrical season in addition to special events, educational programming, and outreach efforts. In its theatrical portfolio, CSC executes up to 10 mainstage productions and 6 touring productions annually. Beyond its theatrical portfolio, CSC supports collaborations with many local community and arts organizations.

Diversity and inclusion are priorities of the Cincinnati Shakespeare Company. CSC strongly supports equal employment opportunity for all applicants regardless of race, sex, religion, creed, national origin, age, disability, sexual orientation or any other legally protected classification. Applicants of varied backgrounds are highly encouraged to apply.

Position Overview

The Front of House (FOH) Associate is essential to the CSC customer service experience. At their core, the FOH Associate’s highest priority is the overall experience of patrons, visitors, and guests of CSC.

The FOH Associate will primarily work in the box office and assist patrons with ticket purchases, questions, and routine office tasks (voicemail, email, mail, and reception duties). Depending on the shift, the FOH Associate may assist with greeting, staffing will call, serve as a house manager or usher, participate in event set-up or tear-down, or assist with bar operations.  Cincinnati Shakespeare Company operates as a team. To consistently achieve excellence, it is possible that the FOH Associate will be asked to assist with basic customer service needs should they arise like light cleaning, selling concessions, or handing out programs for example.

The schedule of the FOH Associate is variable based on their availability and available shifts include primarily evening and weekend hours when we have performances.  Some daytime coverage may be requested from time to time but is not a requirement for this role.

The FOH Associate can expect to receive between 5-20 hours per week, which depends on a combination of their availability, the staff schedule, and performance schedule.  There may be weeks where we do not have shows and there will not be available hours to be scheduled.

Responsibilities

  • Front of House
    • Staff box office during normal evening and weekend public performances, and special events as scheduled.
    • Provide world-class patron assistance and customer service.
    • Manage requests for ticket purchases, subscription services, donations, exchanges, general information.
    • Additional box office duties include telemarketing calls for renewals, communications with ticket buyers, filing, order fulfillment, ticket donation request processing, etc.
    • Greet anyone who comes to CSC main entrance and offer assistance.
    • Serve as house manager or usher if scheduled.
    • Assist in event duties such as set-up and tear down
    • Have overall knowledge of all FOH duties and can fulfill any duty requested by Manager
  • General
    • Cash handling, management, and reporting as sales require.
    • Assist in inventory of merchandise, bar, and box office supplies as scheduled.
    • Assist in the set-up, tear-down, and management of special events as scheduled.
    • Adhere to company policies and regulations per the CSC Company Handbook.
    • Maintain a safe, fair, and ethical working environment.
    • Other duties as requested.

Compensation & Benefits

This is a part-time, non-exempt position. This position is compensated at $13.00 per hour. In addition, the Front of House Associate receives:

  • Employee Assistance Program through TriHealth.
  • Complimentary and discounted tickets to all CSC productions.

Equal Opportunity Employer

CSC is proudly pluralistic and committed to providing equal opportunity for outstanding humans. CSC actively seeks nominations of applications from qualified individuals, from the broadest possible community, and is interested in receiving applications from individuals who enhance the diversity of its work force.

To Apply

Please submit a cover letter, résumé, typical schedule of night and weekend availability, and three references to Colleen Ladrick, Front of House Manager, colleen.ladrick@cincyshakes.com , with “FOH Associate” in the subject line. No phone calls please.