To redeem your tickets, continue with these steps- remember, you can redeem tickets at anytime!
Make sure you are logged into your account by clicking here.
Return to this page and click the button above and select the show titles you want to set your tickets up for and follow the check out process!
Once you select a show, you will be presented with a list of dates. Click the "Buy Tickets" button next to your date of choice.
Select a seat from the seating chart. Make sure you have selected a seat the correct ZONE (such as PREMIUM, ZONE A, or ZONE B) for your Subscription type. Click continue.
On the next screen, use the drop down to select the correct TYPE (such as SENIOR, STUDENT, or ADULT) for your Subscription type- see example in photo below. Click continue.
As you add tickets to your cart, the cost will automatically be reduced to for each of the number of tickets in your subscription. You can click the other show dates at the bottom to add more to your cart.
Follow the steps to complete the transaction all the way through. You should not have to pay any additional money for tickets as long as you did not order more tickets than your subscription covers. If the system is asking for an amount due for tickets, click the + in the upper right hand corner and select the icon for “My Account” to make sure you are logged in or stop and call the Box Office at 513.381.2273. (And remember as a Subscriber you may also receive discounts on additional ticket purchases after you have used your subscription! But that should only be after using your subscription tickets.)
When the transaction is successfully completed, you will receive a confirmation email. If you selected to “Print your ticket at home”, a separate email will be sent with a PDF attachment of these tickets right away. If you selected "Leave my Tickets in the Box Office" they will be waiting for you to pick up on the day of the show.
Remember, you can log in anytime online here and view your orders under "My Orders."
As always, call the Box Office at 513-381-2273 or email boxoffice@cincyshakes.com if you have any problems and we will be happy to assist you.
Example of selecting Ticket Type:
All seats and performances are first come, first serve and a subscription does not guarantee admittance. Advanced booking of your tickets is not required but is recommended. Subscription purchases are non refundable.
